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Privacy Policy
Last updated: 6 October 2026
1. Introduction
NOVABRIDGE IT LIMITED ("NOVABRIDGE IT", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you:

  • visit our website;

  • contact us;

  • request information about our services;

  • communicate with us;

  • become or are considered to be a customer, supplier or business contact; or

  • otherwise interact with us in connection with our business.

Company name: NOVABRIDGE IT LIMITED
Company number: 17190061
Registered office: 27 Old Gloucester St, London, United Kingdom, WC1N 3AX
Email: info@novabridge-it.co.uk
For the purposes of applicable data protection legislation, NOVABRIDGE IT LIMITED is generally the controller of personal information processed for our own business purposes.
2. What Personal Information We Collect
Depending on how you interact with us, we may collect the following categories of personal information:
Information you provide to us
This may include:

  • your name;

  • business name;

  • job title or role;

  • email address;

  • telephone number;

  • postal or business address;

  • information contained in enquiries or correspondence;

  • information relating to services you request or purchase; and

  • other information you voluntarily provide to us.

Information collected automatically
When you visit our website, we may collect technical information such as:

  • IP address;

  • browser type and version;

  • device type;

  • operating system;

  • approximate location derived from technical information;

  • pages visited;

  • referring website;

  • dates and times of visits; and

  • information about how you interact with our website.

The information collected will depend on the website technology and analytics or other services we use.
3. How We Collect Personal Information
We may collect personal information:

  • directly from you when you contact us;

  • when you complete a form on our website;

  • when you request information or services;

  • when you communicate with us by email, telephone or other channels;

  • when you use our website;

  • from publicly available sources;

  • from business contacts and professional networks; and

  • from third-party service providers or other organisations where permitted by law.

Where we obtain personal information from sources other than the individual concerned, we will provide the required privacy information in accordance with applicable data protection law.
4. How We Use Personal Information
We may use personal information for purposes including:

  • responding to enquiries;

  • communicating with prospective and existing customers;

  • providing and managing our services;

  • preparing quotations and proposals;

  • managing customer and supplier relationships;

  • administering contracts and agreements;

  • processing payments and invoices;

  • providing customer support;

  • maintaining and improving our website and services;

  • maintaining the security of our systems and website;

  • preventing fraud, misuse and other unlawful activity;

  • keeping business and financial records;

  • complying with legal and regulatory obligations;

  • establishing, exercising or defending legal claims; and

  • sending marketing communications where permitted by law.

We will only use personal information for purposes that are lawful and compatible with the circumstances in which it was collected.
5. Lawful Bases for Processing
Under applicable UK data protection law, we need a lawful basis for processing personal information.
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract
We may process personal information where it is necessary to enter into or perform a contract with you.
For example, this may include providing services, managing an account or responding to service-related communications.
Legitimate Interests
We may process personal information where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.
Our legitimate interests may include:

  • operating and developing our business;

  • communicating with customers and business contacts;

  • improving our services and website;

  • maintaining information security;

  • preventing fraud and misuse;

  • managing business relationships; and

  • establishing or defending legal claims.

Where we rely on legitimate interests, we will consider whether the processing is necessary and balance our interests against the interests and rights of the individual.
Legal Obligation
We may process personal information where necessary to comply with a legal or regulatory obligation.
Consent
Where required by law, we may ask for your consent before processing personal information for a particular purpose.
Where processing is based on consent, you may withdraw your consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
The appropriate lawful basis depends on the particular processing activity; we do not rely on one lawful basis for every use of personal information.
6. Marketing
We may send business or marketing communications where permitted by applicable law.
You can ask us to stop sending marketing communications at any time by contacting:
info@novabridge-it.co.uk
You may also use any unsubscribe mechanism included in a marketing email.
We will respect applicable requirements relating to direct electronic marketing and consent.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies may be used for purposes such as:

  • ensuring the website operates correctly;

  • remembering preferences;

  • maintaining security;

  • understanding website usage;

  • measuring website performance; and

  • improving our website and services.

Strictly necessary cookies may be used where permitted without consent.
Where applicable law requires consent for non-essential cookies or similar technologies, we will obtain consent before using them.
The exact cookies used by our website may change over time. We recommend that visitors check our cookie settings or cookie notice for the current list of cookies and technologies in use.
8. Who We Share Personal Information With
We may share personal information where necessary and lawful with:

  • employees and authorised personnel;

  • professional advisers;

  • IT and technology service providers;

  • website hosting providers;

  • email and communications providers;

  • cloud service providers;

  • payment providers;

  • accounting and financial service providers;

  • analytics and website service providers;

  • legal and regulatory authorities where required;

  • insurers and professional advisers where appropriate; and

  • other suppliers or contractors who provide services to us.

Where third parties process personal information on our behalf, we will take appropriate steps to ensure that the information is processed lawfully and securely.
We do not sell personal information to third parties.
9. International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required by applicable data protection law.
These safeguards may include an adequacy regulation or decision, appropriate contractual safeguards, or another legally recognised transfer mechanism.
10. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including for the purposes of satisfying legal, accounting, tax, contractual or reporting requirements.
The appropriate retention period depends on the type of information and the reason for processing it.
When personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it where appropriate.
11. Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, destruction, misuse, alteration or disclosure.
However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.
You should also take reasonable precautions to protect your own information, accounts and devices.
12. Your Data Protection Rights
Subject to applicable law and any relevant exemptions, you may have rights including:

  • the right to request access to your personal information;

  • the right to request correction of inaccurate or incomplete information;

  • the right to request erasure of personal information;

  • the right to request restriction of processing;

  • the right to object to certain processing;

  • the right to data portability in certain circumstances; and

  • the right to withdraw consent where processing is based on consent.

Some of these rights apply only in certain circumstances and may be subject to legal exemptions.
If you wish to exercise a data protection right, please contact:
info@novabridge-it.co.uk
We may need to request additional information from you to verify your identity before responding to a request.
13. Complaints
If you have concerns about how we process your personal information, we encourage you to contact us first so that we can investigate and try to resolve your concern.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
Information about making a complaint is available from the ICO's website.
14. Children's Privacy
Our website and services are not specifically directed at children.
We do not knowingly collect personal information from children through our website where such collection is not appropriate or lawful.
If you believe that a child has provided us with personal information, please contact us so that we can consider whether it should be removed.
15. Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or applicable legal requirements.
When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.
We recommend checking this page periodically for the latest version.
17. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data protection rights or have a privacy-related concern, please contact us:
NOVABRIDGE IT LIMITED
27 Old Gloucester St
London
United Kingdom
WC1N 3AX
Email: info@novabridge-it.co.uk

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